Understanding DGI Issues
Common DGI Opening Problems
HDConvertToX is Not Installed
Double-clicking your DGI file prompts the message "%%os%% Can't Open DGI File". Customarily, this means that HDConvertToX is not installed on %%os%%. Because your operating system doesn't know what to do with this file, you won't be able to open it by double-clicking.
Tip: Another DGI-related program can be selected to open the file by clicking "Show Apps" and finding the application.
Outdated HDConvertToX
Occasionally, you might have an outdated version of HDConvertToX installed that's incompatible with your HDConvertToX Input Data type. If you do not have the proper version HDConvertToX (or any of the other programs listed above), you may need to try downloading a different version of it, or one of the other software applications listed above. Most of the time your HDConvertToX Input Data file was created by a newer HDConvertToX than what you have installed.
Tip: Sometimes you can get a clue about the version of DGI file you have by right clicking on the file, then clicking on "Properties" (Windows) or "Get Info" (Mac OSX).
Summary: In either case, the majority of problems opening DGI files are related to not having the correct software application installed on your computer.
Other DGI File Issues
You can still experience errors opening DGI files even with the latest version of HDConvertToX installed on your PC. If you're still experiencing problems opening DGI files, there could be other computer problems. Other contributing causes:
- Invalid DGI file references in the Windows Registry (the "phonebook" of the Windows Operating System)
- Corruption of the DGI file description inside the Registry
- HDConvertToX or another DGI application experienced a flawed installation
- Your DGI can't be loaded properly (file corruption)
- DGI file integrity has been compromised by malware
- DGI-related hardware has device drivers that obsolete
- Insufficient system resources to successfully open HDConvertToX Input Data files
Quiz: Which of the following is not a MIME type?
That's Correct!
Spreadsheet MIME types do not begin with the "spreadsheet/" prefix, but instead start with the "application/" prefix. For example, an OpenDocument Spreadsheet: "application/vnd.oasis.opendocument.spreadsheet".
Close, but not quite...
Spreadsheet MIME types do not begin with the "spreadsheet/" prefix, but instead start with the "application/" prefix. For example, an OpenDocument Spreadsheet: "application/vnd.oasis.opendocument.spreadsheet".