Sources of JDB Problems
Frequent JDB Opening Issues
Symantec EndPoint Protection 12 Removed
When trying to open your JDB file, you get the error "Can't Open JDB File Type". Usually, this is because you do not have Symantec EndPoint Protection 12 for %%os%% installed. You won't be able to double-click to open your JDB because your OS doesn't know what to do with it.
Tip: If you have another software that you know opens JDB files, you can select it by hitting the "Show Apps" button.
Incorrect Symantec EndPoint Protection 12 Version
It is possible that your version of Symantec EndPoint Protection 12 isn't able to open your Symantec Endpoint Protection Update File file due to incompatibility. Installing the latest version of Symantec EndPoint Protection 12 from Symantec Corporation is recommended. Your Symantec Endpoint Protection Update File file was probably created by a newer release of Symantec EndPoint Protection 12 than what's currently installed your computer.
Tip: If you right-click on your JDB file, then select "Properties" (Windows) or "Get Info" (Mac), you can obtain hints about what version you need.
Conclusion: The majority of JDB file opening issues are due to not having the correct Symantec EndPoint Protection 12 version installed.
Other JDB File Issues
In the majority of cases, installing the right version of Symantec EndPoint Protection 12 will resolve your issue. If you are still having problems opening JDB files, there may be other issues that are preventing you from opening these files. These other problems include (listed in order from most to least common):
- Corrupt Windows Registry file path references for JDB
- Deletion of the JDB file description from the Registry by mistake
- Corrupt install of Symantec EndPoint Protection 12 or other JDB-related program
- Your JDB can't be loaded properly (file corruption)
- Past or present virus infection has affected your JDB
- Hardware associated with JDB has outdated drivers
- Windows has inadequate resources to open your Symantec Endpoint Protection Update File file
Quiz: What file extension was created by Adobe Corporation in 1992?
That's Correct!
The PDF, or Portable Document Format, was first mentioned by Adobe at the Seybold conference in San Jose in 1991. Version 1.0 wasn't announced until the following year at the COMDEX Fall conference where it was awarded ‘best of Comdex’.
Close, but not quite...
The PDF, or Portable Document Format, was first mentioned by Adobe at the Seybold conference in San Jose in 1991. Version 1.0 wasn't announced until the following year at the COMDEX Fall conference where it was awarded ‘best of Comdex’.