VBN Troubleshooting
Typical VBN Opening Challenges
Norton Antivirus Not Present
If you attempt to load your VBN file, you experience a message such as "Can't Open VBN Files". If so, it typically means that you don't have Norton Antivirus installed for %%os%%. Because your operating system doesn't know what to do with this file, you won't be able to open it by double-clicking.
Tip: When another VBN application is installed, you can choose to open it by selecting "Show Apps" and using that program.
Outdated Norton Antivirus
In some cases, you might have a newer (or older) version of a Symantec Antivirus Quarantined Data File file that is unsupported by your installed application version. If you've got the wrong version of Norton Antivirus installed, you'll need to install the correct version. This problem is predominately due to having a Symantec Antivirus Quarantined Data File file version that was created by a newer version of Norton Antivirus than what you have installed on your PC.
Tip: Sometimes you can get a clue about the version of VBN file you have by right clicking on the file, then clicking on "Properties" (Windows) or "Get Info" (Mac OSX).
Primarily, problems experienced when opening VBN files are due to having the incorrect version of Norton Antivirus installed on your computer.
Associated Difficulties Loading VBN Files
Assuming you have the right Norton Antivirus version installed, other problems can prevent you from opening VBN files. If you are continuing to have errors with loading VBN files, other external issues might be to blame. These issues include:
- Corrupt Windows Registry file path references for VBN
- Mistaken removal of the Windows registry VBN description
- Corrupt install of Norton Antivirus or other VBN-related program
- Something has caused file corruption of your VBN
- VBN file integrity has been compromised by malware
- Hardware related to VBNs has device driver corruption
- Windows cannot load your Symantec Antivirus Quarantined Data File file due to insufficient resources (eg. RAM)
Poll: What file type do you use most often?