PHR Troubleshooting
Common Problems Opening PHR Files
Adobe RoboHelp Isn't There
You attempt to load your PHR file and get an error such as "%%os%% Can't Open The PHR File Extension". When this happens, it is commonly due to Adobe RoboHelp missing in %%os%%. The OS won't know what to do with your PHR file, so double-clicking to load the file doesn't work.
Tip: When another PHR application is installed, you can choose to open it by selecting "Show Apps" and using that program.
Wrong Version of Adobe RoboHelp is Installed
Occasionally, you might have an outdated version of Adobe RoboHelp installed that's incompatible with your RoboHelp Phrase List type. Installing the latest version of Adobe RoboHelp from Adobe Systems Incorporated is recommended. This problem is predominately due to having a RoboHelp Phrase List file version that was created by a newer version of Adobe RoboHelp than what you have installed on your PC.
Tip: Sometimes you can get a clue about the version of PHR file you have by right clicking on the file, then clicking on "Properties" (Windows) or "Get Info" (Mac OSX).
Summary: Not having the right Adobe RoboHelp version on your computer can cause problems opening PHR files.
Other PHR File Issues
You can still experience errors opening PHR files even with the latest version of Adobe RoboHelp installed on your PC. If you are continuing to have errors with loading PHR files, other external issues might be to blame. Issues that aren't software-related:
- PHR file type Registry entries are wrong
- Mistaken removal of the Windows registry PHR description
- Incomplete or bad installation of a software application associated with the PHR format
- The PHR itself is corrupted
- Malware-tainted PHR file can't be opened
- Device drivers of the hardware associated with your PHR file are corrupt or out-of-date
- Windows has inadequate resources to open your RoboHelp Phrase List file
Quiz: Which file extension is the most widely used on the World Wide Web?
That's Correct!
Not only is HTML still the "gold standard" file extension of the web, it is also the oldest and still the most widely-used format for serving webpages.
Close, but not quite...
Not only is HTML still the "gold standard" file extension of the web, it is also the oldest and still the most widely-used format for serving webpages.