Troubleshooting Problems Opening CHM Files
Common Problems Opening CHM Files
Mozilla Firefox Isn't There
You attempt to load your CHM file and get an error such as "%%os%% Can't Open The CHM File Extension". Generally, this is experienced in %%os%% because Mozilla Firefox isn't installed on your PC. Because your operating system doesn't know what to do with this file, you won't be able to open it by double-clicking.
Tip: If you know of another program that can open your CHM file, you can try opening it by selecting the application from the programs listed.
Wrong Version of Mozilla Firefox is Installed
In some cases, you might have a newer (or older) version of a Compiled HTML Help File file that is unsupported by your installed application version. If you've got the wrong version of Mozilla Firefox installed, you'll need to install the correct version. This issue mainly occurs when your Compiled HTML Help File file was created by a newer version of Mozilla Firefox than you have on your PC.
Tip: Right-clicking on your CHM, then clicking "Properties" (Windows) or "Get Info" (Mac), can provide clues about your file version.
Ultimately, most of the difficulties opening CHM files are due to having the wrong version of Mozilla Firefox installed.
Associated Difficulties Loading CHM Files
Assuming you have the right Mozilla Firefox version installed, other problems can prevent you from opening CHM files. There can be other issues - unrelated to software - preventing you from opening CHM files. These other problems include (listed in order from most to least common):
- CHM file type Registry entries are wrong
- Deletion of the CHM file description from the Registry by mistake
- Invalid installation of a CHM-associated program (eg. Mozilla Firefox)
- File corruption affecting your CHM file
- Malware-tainted CHM file can't be opened
- Hardware associated with CHM has outdated drivers
- Windows has inadequate resources to open your Compiled HTML Help File file
Quiz: Which file extension is an archive file?
That's Correct!
A SIT file was created by Smith Micro Systems for use with the Macintosh operating system. Now, it is considered "cross-platform", working on multiple operating systems including Windows, Macintosh, Android, iOS, and others.
Close, but not quite...
A SIT file was created by Smith Micro Systems for use with the Macintosh operating system. Now, it is considered "cross-platform", working on multiple operating systems including Windows, Macintosh, Android, iOS, and others.
Poll: Do you use a computer or mobile device more often to view files?