NNW Troubleshooting
Common Problems Opening NNW Files
Missing NeuralWorks
If you attempt to load your NNW file, you experience a message such as "Can't Open NNW Files". When this happens, it is commonly due to NeuralWorks missing in %%os%%. You won't be able to double-click to open your NNW because your OS doesn't know what to do with it.
Tip: When another NNW application is installed, you can choose to open it by selecting "Show Apps" and using that program.
Incorrect NeuralWorks Version
Occasionally, you might have an outdated version of NeuralWorks installed that's incompatible with your NeuralWorks Data type. If you do not have the proper version NeuralWorks (or any of the other programs listed above), you may need to try downloading a different version of it, or one of the other software applications listed above. This problem is predominately due to having a NeuralWorks Data file version that was created by a newer version of NeuralWorks than what you have installed on your PC.
Tip: If you right-click on your NNW file, then select "Properties" (Windows) or "Get Info" (Mac), you can obtain hints about what version you need.
Primarily, problems experienced when opening NNW files are due to having the incorrect version of NeuralWorks installed on your computer.
Other NNW File Opening Causes
Assuming you have the right NeuralWorks version installed, other problems can prevent you from opening NNW files. If you're still experiencing problems opening NNW files, there could be other computer problems. These issues include:
- NNW file references in the Windows Registry are broken
- Corruption of the NNW file description inside the Registry
- Incomplete or bad installation of a software application associated with the NNW format
- Your NNW file is corrupted (issues with your NeuralWorks Data file itself)
- Malware-tainted NNW file can't be opened
- NNW-related hardware has device drivers that obsolete
- Windows cannot load your NeuralWorks Data file due to insufficient resources (eg. RAM)
Quiz: Which of the following is not a MIME type?
That's Correct!
Spreadsheet MIME types do not begin with the "spreadsheet/" prefix, but instead start with the "application/" prefix. For example, an OpenDocument Spreadsheet: "application/vnd.oasis.opendocument.spreadsheet".
Close, but not quite...
Spreadsheet MIME types do not begin with the "spreadsheet/" prefix, but instead start with the "application/" prefix. For example, an OpenDocument Spreadsheet: "application/vnd.oasis.opendocument.spreadsheet".