Troubleshooting Problems Opening PQA Files
Issues Opening PQA Files
ZENworks Suite Not Present
You encounter an error message such as "%%os%% Can't Open PQA Files" when trying to open your PQA. Usually, this is because you do not have ZENworks Suite for %%os%% installed. Your operating system cannot associate your PQA with ZENworks Suite, so double-clicking the file won't work.
Tip: When you have another program installed that you know will open your PQA, you can select it from the other programs listed (see "Show Apps").
ZENworks Suite Requires Update
In some cases, you might have a newer (or older) version of a Query Application Data file that is unsupported by your installed application version. If you do not have the proper version ZENworks Suite (or any of the other programs listed above), you may need to try downloading a different version of it, or one of the other software applications listed above. This problem is predominately due to having a Query Application Data file version that was created by a newer version of ZENworks Suite than what you have installed on your PC.
Tip: Sometimes you can get a clue about the version of PQA file you have by right clicking on the file, then clicking on "Properties" (Windows) or "Get Info" (Mac OSX).
Ultimately, most of the difficulties opening PQA files are due to having the wrong version of ZENworks Suite installed.
Other PQA File Opening Causes
You can still experience errors opening PQA files even with the latest version of ZENworks Suite installed on your PC. There can be external issues inside of %%os%% that are causing these errors when opening PQAs. Other contributing causes:
- Invalid PQA file references in the Windows Registry (the "phonebook" of the Windows Operating System)
- Unintentional removal of the description of the PQA file inside the Windows Registry
- Corrupt install of ZENworks Suite or other PQA-related program
- File corruption affecting your PQA file
- Past or present virus infection has affected your PQA
- PQA-related hardware has device drivers that obsolete
- Your PC doesn’t have enough available resources to open the Query Application Data file
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