Troubleshooting Problems Opening JPG2 Files
Frequent JPG2 Opening Issues
Adobe Illustrator CC Disappeared
You attempt to load your JPG2 file and get an error such as "%%os%% Can't Open The JPG2 File Extension". Generally, this is experienced in %%os%% because Adobe Illustrator CC isn't installed on your PC. This will prevent you from double-clicking to open the JPG2 file because the OS doesn’t know how to handle it.
Tip: When another JPG2 application is installed, you can choose to open it by selecting "Show Apps" and using that program.
Incorrect Adobe Illustrator CC Version
Your JPEG 2000 Image file is incompatible with Adobe Illustrator CC because you might have the wrong version installed. You will need to download a newer version of Adobe Illustrator CC if you don't have the right version. This problem is most common when you have an older version of the software application, and your file was created by a newer version that it cannot recognize.
Tip: If you right-click on your JPG2 file, then select "Properties" (Windows) or "Get Info" (Mac), you can obtain hints about what version you need.
Primarily, problems experienced when opening JPG2 files are due to having the incorrect version of Adobe Illustrator CC installed on your computer.
Additional JPG2 Opening Issues
You can still experience errors opening JPG2 files even with the latest version of Adobe Illustrator CC installed on your PC. If you are continuing to have errors with loading JPG2 files, other external issues might be to blame. These issues include:
- Corrupt Windows Registry file path references for JPG2
- Accidental deletion of the description of the JPG2 file in the Windows registry
- Corrupt install of Adobe Illustrator CC or other JPG2-related program
- Something has caused file corruption of your JPG2
- Your JPG2 is infected with malware
- Drivers associated with JPG2 software need to be updated
- Your PC doesn’t have enough available resources to open the JPEG 2000 Image file
Quiz: Which operating system pioneered hierarchical file system (eg. file folders)?
That's Correct!
Multics was the first OS to support hierarchies of directories (eg. "Home" -> "Documents" -> "Work"). Nearly every modern operating system was heavily influenced by Multics.
Close, but not quite...
Multics was the first OS to support hierarchies of directories (eg. "Home" -> "Documents" -> "Work"). Nearly every modern operating system was heavily influenced by Multics.
Poll: Do you use a computer or mobile device more often to view files?