VIVO File Complications
Issues Opening VIVO Files
RealPlayer Cloud Removed
If you attempt to load your VIVO file, you experience a message such as "Can't Open VIVO Files". When this happens, it is commonly due to RealPlayer Cloud missing in - . Because your operating system doesn't know what to do with this file, you won't be able to open it by double-clicking.
Tip: When you have another program installed that you know will open your VIVO, you can select it from the other programs listed (see "Show Apps").
RealPlayer Cloud is Out-of-Date
Occasionally, you might have an outdated version of RealPlayer Cloud installed that's incompatible with your VivoActive Video File type. Download the latest RealPlayer Cloud version from the RealNetworks website to ensure you have the correct one installed. This issue mainly occurs when your VivoActive Video File file was created by a newer version of RealPlayer Cloud than you have on your PC.
Tip: Right-clicking on your VIVO, then clicking "Properties" (Windows) or "Get Info" (Mac), can provide clues about your file version.
Conclusion: The majority of VIVO file opening issues are due to not having the correct RealPlayer Cloud version installed.
More Causes of Problems Opening VIVOs
In the majority of cases, installing the right version of RealPlayer Cloud will resolve your issue. If you're still experiencing problems opening VIVO files, there could be other computer problems. These other problems include (listed in order from most to least common):
- Invalid VIVO file references in the Windows Registry (the "phonebook" of the Windows Operating System)
- Mistaken removal of the Windows registry VIVO description
- Partial installation of RealPlayer Cloud that did not fully complete
- Your VIVO can't be loaded properly (file corruption)
- Past or present virus infection has affected your VIVO
- Hardware associated with VIVO has outdated drivers
- Windows cannot load your VivoActive Video File file due to insufficient resources (eg. RAM)
Poll: What file type do you use most often?