Troubleshooting Problems Opening CVA Files
Troubles Opening CVA Files
HP System Software Manager (SSM) Isn't There
If you attempt to load your CVA file, you experience a message such as "Can't Open CVA Files". Customarily, this means that HP System Software Manager (SSM) is not installed on %%os%%. Because your operating system doesn't know what to do with this file, you won't be able to open it by double-clicking.
Tip: If you don't have HP System Software Manager (SSM) installed, and you know of another program to open your CVA file, you can try opening it by selecting from the programs listed under "Show Apps".
Outdated HP System Software Manager (SSM)
In other instances, your HP SSM Information File file version may not be supported by your version of HP System Software Manager (SSM). Installing the latest version of HP System Software Manager (SSM) from Hewlett-Packard is recommended. This problem is predominately due to having a HP SSM Information File file version that was created by a newer version of HP System Software Manager (SSM) than what you have installed on your PC.
Tip: Right-clicking on your CVA, then clicking "Properties" (Windows) or "Get Info" (Mac), can provide clues about your file version.
Ultimately, most of the difficulties opening CVA files are due to having the wrong version of HP System Software Manager (SSM) installed.
Other Causes of CVA File Opening Problems
Although you might already have HP System Software Manager (SSM) or another CVA-associated software installed on your computer, you can still encounter problems opening HP SSM Information File files. Other CVA opening errors can be created by other system problems inside of %%os%%. These other problems include (listed in order from most to least common):
- CVA file type Registry entries are wrong
- Corruption of the CVA file description inside the Registry
- Partial installation of HP System Software Manager (SSM) that did not fully complete
- Something has caused file corruption of your CVA
- Your CVA is infected with malware
- Device drivers for CVA-related hardware are out-of-date
- Insufficient system resources to successfully open HP SSM Information File files
Quiz: Which file extension is not a type of spreadsheet?
That's Correct!
An XES file is a type of Settings File, used to store program configuration details. Although it has "X" in the name, it is not a spreadsheet file.
Close, but not quite...
An XES file is a type of Settings File, used to store program configuration details. Although it has "X" in the name, it is not a spreadsheet file.