Sources of DOTHTML Problems
Issues Opening DOTHTML Files
Microsoft Word Disappeared
If you attempt to load your DOTHTML file, you experience a message such as "Can't Open DOTHTML Files". If this is the case, it's usually due to the fact that you do not have Microsoft Word for %%os%% installed on your computer. You won't be able to double-click to open your DOTHTML because your OS doesn't know what to do with it.
Tip: If you don't have Microsoft Word installed, and you know of another program to open your DOTHTML file, you can try opening it by selecting from the programs listed under "Show Apps".
Wrong Version of Microsoft Word is Installed
In other instances, your Microsoft Word HTML Document Template file version may not be supported by your version of Microsoft Word. Installing the latest version of Microsoft Word from Microsoft Corporation is recommended. Most of the time your Microsoft Word HTML Document Template file was created by a newer Microsoft Word than what you have installed.
Tip: Right-clicking on your DOTHTML, then clicking "Properties" (Windows) or "Get Info" (Mac), can provide clues about your file version.
Conclusion: The majority of DOTHTML file opening issues are due to not having the correct Microsoft Word version installed.
Other Causes of DOTHTML File Opening Problems
In the majority of cases, installing the right version of Microsoft Word will resolve your issue. If you are still having problems opening DOTHTML files, there may be other issues that are preventing you from opening these files. These other problems include (listed in order from most to least common):
- File references in the Windows Registry for DOTHTML are wrong
- Accidental deletion of the description of the DOTHTML file in the Windows registry
- Incomplete or bad installation of a software application associated with the DOTHTML format
- DOTHTML file corruption
- DOTHTML file integrity has been compromised by malware
- Device drivers of the hardware associated with your DOTHTML file are corrupt or out-of-date
- Windows has inadequate resources to open your Microsoft Word HTML Document Template file
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