Troubleshooting Problems Opening H1S Files
Frequent H1S Opening Issues
Microsoft Windows Not Present
When you double-click your H1S file, you may see a dialog box from your operating system stating that it "Cannot Open This File Type". If this is the case, it's usually due to the fact that you do not have Microsoft Windows for %%os%% installed on your computer. The OS won't know what to do with your H1S file, so double-clicking to load the file doesn't work.
Tip: Another H1S-related program can be selected to open the file by clicking "Show Apps" and finding the application.
Wrong Version of Microsoft Windows is Installed
It is possible that your version of Microsoft Windows isn't able to open your Windows Assistance Platform Help File file due to incompatibility. If you've got the wrong version of Microsoft Windows installed, you'll need to install the correct version. This problem is most common when you have an older version of the software application, and your file was created by a newer version that it cannot recognize.
Tip: If you right-click on your H1S file, then select "Properties" (Windows) or "Get Info" (Mac), you can obtain hints about what version you need.
Summary: Not having the right Microsoft Windows version on your computer can cause problems opening H1S files.
Associated Difficulties Loading H1S Files
Errors opening Windows Assistance Platform Help File files can still occur even with the latest Microsoft Windows software installed on your computer. Other H1S opening errors can be created by other system problems inside of %%os%%. Other contributing causes:
- Windows Registry H1S file paths that are incorrect
- Mistaken removal of the Windows registry H1S description
- Incomplete or bad installation of a software application associated with the H1S format
- H1S file corruption
- The H1S is infected with a virus
- Hardware associated with H1S has outdated drivers
- Windows has inadequate resources to open your Windows Assistance Platform Help File file
Quiz: What file extension was created by Adobe Corporation in 1992?
That's Correct!
The PDF, or Portable Document Format, was first mentioned by Adobe at the Seybold conference in San Jose in 1991. Version 1.0 wasn't announced until the following year at the COMDEX Fall conference where it was awarded ‘best of Comdex’.
Close, but not quite...
The PDF, or Portable Document Format, was first mentioned by Adobe at the Seybold conference in San Jose in 1991. Version 1.0 wasn't announced until the following year at the COMDEX Fall conference where it was awarded ‘best of Comdex’.