Troubleshooting Problems Opening HP_ Files
Issues Opening HP_ Files
Microsoft Windows Help Isn't There
You encounter an error message such as "%%os%% Can't Open HP_ Files" when trying to open your HP_. Generally, this is experienced in %%os%% because Microsoft Windows Help isn't installed on your PC. The typical path of opening your HP_ with a double-click won't work because %%os%% cannot make the program connection.
Tip: Another HP_-related program can be selected to open the file by clicking "Show Apps" and finding the application.
Incorrect Microsoft Windows Help Version
It is possible that your version of Microsoft Windows Help isn't able to open your Winhelp Compressed File file due to incompatibility. Visit the Microsoft Corporation website to download (or purchase) the latest version of Microsoft Windows Help. Most of the time your Winhelp Compressed File file was created by a newer Microsoft Windows Help than what you have installed.
Tip: Sometimes you can get a clue about the version of HP_ file you have by right clicking on the file, then clicking on "Properties" (Windows) or "Get Info" (Mac OSX).
Regardless, most of the HP_ file opening problems relate to not having the right version of Microsoft Windows Help installed.
More Causes of Problems Opening HP_s
Errors opening Winhelp Compressed File files can still occur even with the latest Microsoft Windows Help software installed on your computer. If you're still experiencing problems opening HP_ files, there could be other computer problems. Other contributing causes:
- Windows Registry HP_ file paths that are incorrect
- The HP_ file description within the Windows Registry was removed
- Corrupt install of Microsoft Windows Help or other HP_-related program
- The HP_ itself is corrupted
- The HP_ is infected with a virus
- Drivers associated with HP_ software need to be updated
- Too many applications are open on your PC to load your Winhelp Compressed File file successfully
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