Troubleshoot HXL Files
Common Problems Opening HXL Files
Missing Microsoft Windows Help
You attempt to load your HXL file and get an error such as "%%os%% Can't Open The HXL File Extension". Generally, this is experienced in %%os%% because Microsoft Windows Help isn't installed on your PC. Your operating system cannot associate your HXL with Microsoft Windows Help, so double-clicking the file won't work.
Tip: When another HXL application is installed, you can choose to open it by selecting "Show Apps" and using that program.
Incorrect Microsoft Windows Help Version
Sometimes your installed version of Microsoft Windows Help won't support your Microsoft Help Registered Namespace List File file. You will need to download a newer version of Microsoft Windows Help if you don't have the right version. This problem is most common when you have an older version of the software application, and your file was created by a newer version that it cannot recognize.
Tip: Find clues on the correct software version by right-clicking your HXL file and clicking "Properties".
Conclusion: The majority of HXL file opening issues are due to not having the correct Microsoft Windows Help version installed.
Other Causes of HXL File Opening Problems
Errors opening Microsoft Help Registered Namespace List File files can still occur even with the latest Microsoft Windows Help software installed on your computer. If you are continuing to have errors with loading HXL files, other external issues might be to blame. Issues that aren't software-related:
- HXL file type Registry entries are wrong
- The HXL file description within the Windows Registry was removed
- Incomplete or bad installation of a software application associated with the HXL format
- Something has caused file corruption of your HXL
- HXL file integrity has been compromised by malware
- HXL-related hardware has device drivers that obsolete
- Your PC doesn’t have enough available resources to open the Microsoft Help Registered Namespace List File file
Quiz: Which file extension is not a type of spreadsheet?
That's Correct!
An XES file is a type of Settings File, used to store program configuration details. Although it has "X" in the name, it is not a spreadsheet file.
Close, but not quite...
An XES file is a type of Settings File, used to store program configuration details. Although it has "X" in the name, it is not a spreadsheet file.