Troubleshooting Problems Opening RMH Files
Common Problems Opening RMH Files
Internet Explorer is Not Installed
You encounter an error message such as "%%os%% Can't Open RMH Files" when trying to open your RMH. Generally, this is experienced in %%os%% because Internet Explorer isn't installed on your PC. The typical path of opening your RMH with a double-click won't work because %%os%% cannot make the program connection.
Tip: Another RMH-related program can be selected to open the file by clicking "Show Apps" and finding the application.
Internet Explorer Requires Update
In some cases, you might have a newer (or older) version of a Rights-Managed HTML Document File file that is unsupported by your installed application version. Visit the Microsoft Corporation website to download (or purchase) the latest version of Internet Explorer. This problem is most common when you have an older version of the software application, and your file was created by a newer version that it cannot recognize.
Tip: Investigate your RMH file by right-clicking and selecting "Properties" to find clues on what version you need.
Summary: In either case, the majority of problems opening RMH files are related to not having the correct software application installed on your computer.
More Causes of Problems Opening RMHs
Although you might already have Internet Explorer or another RMH-associated software installed on your computer, you can still encounter problems opening Rights-Managed HTML Document File files. If you are still having problems opening RMH files, there may be other issues that are preventing you from opening these files. Problems unrelated to software:
- RMH file references in the Windows Registry are broken
- Corruption of the RMH file description inside the Registry
- Invalid installation of a RMH-associated program (eg. Internet Explorer)
- The RMH itself is corrupted
- The RMH is infected with a virus
- Device drivers for RMH-related hardware are out-of-date
- Your computer does not have the adequate system resources to open the Rights-Managed HTML Document File format
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