Troubleshooting Problems Opening VSTX Files
Issues Opening VSTX Files
Microsoft Visio Isn't There
When you double-click your VSTX file, you may see a dialog box from your operating system stating that it "Cannot Open This File Type". If so, it typically means that you don't have Microsoft Visio installed for %%os%%. The OS won't know what to do with your VSTX file, so double-clicking to load the file doesn't work.
Tip: If you don't have Microsoft Visio installed, and you know of another program to open your VSTX file, you can try opening it by selecting from the programs listed under "Show Apps".
Wrong Version of Microsoft Visio is Installed
Occasionally, you might have an outdated version of Microsoft Visio installed that's incompatible with your Visio Drawing Template type. Installing the latest version of Microsoft Visio from Microsoft Corporation is recommended. This problem is most common when you have an older version of the software application, and your file was created by a newer version that it cannot recognize.
Tip: Sometimes you can get a clue about the version of VSTX file you have by right clicking on the file, then clicking on "Properties" (Windows) or "Get Info" (Mac OSX).
Summary: In either case, the majority of problems opening VSTX files are related to not having the correct software application installed on your computer.
Additional VSTX Opening Issues
Although you might already have Microsoft Visio or another VSTX-associated software installed on your computer, you can still encounter problems opening Visio Drawing Template files. There can be external issues inside of %%os%% that are causing these errors when opening VSTXs. Additional factors include:
- VSTX file references in the Windows Registry are broken
- Unintentional removal of the description of the VSTX file inside the Windows Registry
- Defective install of a VSTX program, such as Microsoft Visio
- Something has caused file corruption of your VSTX
- Your VSTX is infected with malware
- Hardware related to VSTXs has device driver corruption
- Your computer does not have the adequate system resources to open the Visio Drawing Template format
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