IKM Troubleshooting
Common Problems Opening IKM Files
Missing XWE
You encounter an error message such as "%%os%% Can't Open IKM Files" when trying to open your IKM. If so, it typically means that you don't have XWE installed for %%os%%. Your operating system cannot associate your IKM with XWE, so double-clicking the file won't work.
Tip: If you know of another program that can open your IKM file, you can try opening it by selecting the application from the programs listed.
XWE is Out-of-Date
Your XWE Data file is incompatible with XWE because you might have the wrong version installed. Download the latest XWE version from the Open Source website to ensure you have the correct one installed. Most of the time your XWE Data file was created by a newer XWE than what you have installed.
Tip: Right-clicking on your IKM, then clicking "Properties" (Windows) or "Get Info" (Mac), can provide clues about your file version.
Summary: In either case, the majority of problems opening IKM files are related to not having the correct software application installed on your computer.
Other IKM File Opening Causes
Although you might already have XWE or another IKM-associated software installed on your computer, you can still encounter problems opening XWE Data files. If you're still experiencing problems opening IKM files, there could be other computer problems. Issues that aren't software-related:
- Invalid IKM file references in the Windows Registry (the "phonebook" of the Windows Operating System)
- Deletion of the IKM file description from the Registry by mistake
- XWE or another IKM application experienced a flawed installation
- File corruption affecting your IKM file
- Past or present virus infection has affected your IKM
- IKM-related hardware has device drivers that obsolete
- Too many applications are open on your PC to load your XWE Data file successfully
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