Troubleshoot KU Files
Typical KU Opening Challenges
my Knowledge Explorer Removed
Double-clicking your KU file prompts the message "%%os%% Can't Open KU File". If so, it typically means that you don't have my Knowledge Explorer installed for %%os%%. The typical path of opening your KU with a double-click won't work because %%os%% cannot make the program connection.
Tip: If you know of another program that can open your KU file, you can try opening it by selecting the application from the programs listed.
my Knowledge Explorer is Out-of-Date
Sometimes your installed version of my Knowledge Explorer won't support your Knowledge Explorer Knowledge Representation Knowledge Unit file. Visit the Open Source website to download (or purchase) the latest version of my Knowledge Explorer. This issue mainly occurs when your Knowledge Explorer Knowledge Representation Knowledge Unit file was created by a newer version of my Knowledge Explorer than you have on your PC.
Tip: If you right-click on your KU file, then select "Properties" (Windows) or "Get Info" (Mac), you can obtain hints about what version you need.
Conclusion: The majority of KU file opening issues are due to not having the correct my Knowledge Explorer version installed.
Additional KU Opening Issues
Assuming you have the right my Knowledge Explorer version installed, other problems can prevent you from opening KU files. If you're still experiencing problems opening KU files, there could be other computer problems. These other problems include (listed in order from most to least common):
- KU file type Registry entries are wrong
- Corruption of the KU file description inside the Registry
- Incomplete or bad installation of a software application associated with the KU format
- File corruption affecting your KU file
- Past or present virus infection has affected your KU
- Hardware associated with KU has outdated drivers
- Your computer does not have the adequate system resources to open the Knowledge Explorer Knowledge Representation Knowledge Unit format
Quiz: Which file extension is not a type of spreadsheet?
That's Correct!
An XES file is a type of Settings File, used to store program configuration details. Although it has "X" in the name, it is not a spreadsheet file.
Close, but not quite...
An XES file is a type of Settings File, used to store program configuration details. Although it has "X" in the name, it is not a spreadsheet file.