Troubleshoot TIG Files
Frequent TIG Opening Issues
Missing Smith Micro StuffIt Deluxe
When you double-click your TIG file, you may see a dialog box from your operating system stating that it "Cannot Open This File Type". Customarily, this means that Smith Micro StuffIt Deluxe is not installed on %%os%%. The OS won't know what to do with your TIG file, so double-clicking to load the file doesn't work.
Tip: If you have another software that you know opens TIG files, you can select it by hitting the "Show Apps" button.
Smith Micro StuffIt Deluxe is Out-of-Date
Sometimes your installed version of Smith Micro StuffIt Deluxe won't support your TI Connect Backup File file. You will need to download a newer version of Smith Micro StuffIt Deluxe if you don't have the right version. The primary cause of this problem is that your TI Connect Backup File file was created by a different (newer) version of Smith Micro StuffIt Deluxe than what's installed.
Tip: You can sometimes get hints about the right program version by right-clicking on the TIG file, selecting "Properties", and looking at the version information.
Primarily, problems experienced when opening TIG files are due to having the incorrect version of Smith Micro StuffIt Deluxe installed on your computer.
Additional TIG Opening Issues
In the majority of cases, installing the right version of Smith Micro StuffIt Deluxe will resolve your issue. There can be other issues - unrelated to software - preventing you from opening TIG files. Additional factors include:
- File references in the Windows Registry for TIG are wrong
- Accidental deletion of the description of the TIG file in the Windows registry
- Invalid installation of a TIG-associated program (eg. Smith Micro StuffIt Deluxe)
- Your TIG file is corrupted (issues with your TI Connect Backup File file itself)
- Past or present virus infection has affected your TIG
- Drivers associated with TIG software need to be updated
- Your computer does not have the adequate system resources to open the TI Connect Backup File format
Quiz: What file extension is an audio file?
That's Correct!
AAC, or Advanced Audio Coding File format, is a lossy digital audio compression format. It achieves better sound quality than MP3 at the same bit rate.
Close, but not quite...
AAC, or Advanced Audio Coding File format, is a lossy digital audio compression format. It achieves better sound quality than MP3 at the same bit rate.