Troubleshooting Problems Opening IC4 Files
Common Problems Opening IC4 Files
SADiE (Prism Media Products Limited) is Not Installed
When you double-click your IC4 file, you may see a dialog box from your operating system stating that it "Cannot Open This File Type". If this is the case, it's usually due to the fact that you do not have SADiE (Prism Media Products Limited) for %%os%% installed on your computer. Because your operating system doesn't know what to do with this file, you won't be able to open it by double-clicking.
Tip: If you know of another program that can open your IC4 file, you can try opening it by selecting the application from the programs listed.
Wrong Version of SADiE (Prism Media Products Limited) is Installed
In some cases, you might have a newer (or older) version of a SADiE (Prism Media Products Limited) file that is unsupported by your installed application version. If you do not have the proper version SADiE (Prism Media Products Limited) (or any of the other programs listed above), you may need to try downloading a different version of it, or one of the other software applications listed above. This problem is most common when you have an older version of the software application, and your file was created by a newer version that it cannot recognize.
Tip: Sometimes you can get a clue about the version of IC4 file you have by right clicking on the file, then clicking on "Properties" (Windows) or "Get Info" (Mac OSX).
Summary: In either case, the majority of problems opening IC4 files are related to not having the correct software application installed on your computer.
Other Causes of IC4 File Opening Problems
Although you might already have SADiE (Prism Media Products Limited) or another IC4-associated software installed on your computer, you can still encounter problems opening SADiE (Prism Media Products Limited) files. If you are still having problems opening IC4 files, there may be other issues that are preventing you from opening these files. These other problems include (listed in order from most to least common):
- Invalid IC4 file references in the Windows Registry (the "phonebook" of the Windows Operating System)
- Accidental deletion of the description of the IC4 file in the Windows registry
- Incomplete or bad installation of a software application associated with the IC4 format
- Your IC4 file is corrupted (issues with your SADiE (Prism Media Products Limited) file itself)
- Your IC4 is infected with malware
- Device drivers of the hardware associated with your IC4 file are corrupt or out-of-date
- Your computer does not have the adequate system resources to open the SADiE (Prism Media Products Limited) format
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