DNA Troubleshooting
Issues Opening DNA Files
Missing SnapGene
When you double-click your DNA file, you may see a dialog box from your operating system stating that it "Cannot Open This File Type". Customarily, this means that SnapGene is not installed on %%os%%. Because your operating system doesn't know what to do with this file, you won't be able to open it by double-clicking.
Tip: If you know of another program that can open your DNA file, you can try opening it by selecting the application from the programs listed.
SnapGene Requires Update
In other instances, your SnapGene DNA File file version may not be supported by your version of SnapGene. Installing the latest version of SnapGene from GSL Biotech LLC is recommended. This problem is predominately due to having a SnapGene DNA File file version that was created by a newer version of SnapGene than what you have installed on your PC.
Tip: You can sometimes get hints about the right program version by right-clicking on the DNA file, selecting "Properties", and looking at the version information.
Regardless, most of the DNA file opening problems relate to not having the right version of SnapGene installed.
More Causes of Problems Opening DNAs
Even with the correct version of SnapGene installed, you can still experience difficulties opening DNAs. If you are continuing to have errors with loading DNA files, other external issues might be to blame. These issues include:
- DNA file type Registry entries are wrong
- Corruption of the DNA file description inside the Registry
- SnapGene or another DNA application experienced a flawed installation
- Your DNA file is corrupted (issues with your SnapGene DNA File file itself)
- Your DNA is infected with malware
- DNA-related hardware has device drivers that obsolete
- Insufficient system resources to successfully open SnapGene DNA File files
Quiz: Which file extension is an archive file?
That's Correct!
A SIT file was created by Smith Micro Systems for use with the Macintosh operating system. Now, it is considered "cross-platform", working on multiple operating systems including Windows, Macintosh, Android, iOS, and others.
Close, but not quite...
A SIT file was created by Smith Micro Systems for use with the Macintosh operating system. Now, it is considered "cross-platform", working on multiple operating systems including Windows, Macintosh, Android, iOS, and others.
Poll: Which type of computing device you most often use to open files?