Chapter 8:
Email and Communication

Configuring Gmail, Yahoo!, IMAP or POP email accounts in Outlook

Switching to email can be a very difficult and tedious task if you already have an email account on another platform. The worst case scenario is that you will have to spread yourself thin across different platforms and constantly check for new email in separate applications. Fortunately, this doesn’t have to be the case and the problem is easy to solve. We’ll show you how to add your other account(s) to Outlook and use it as your default client for all of your email accounts.

Outlook Compatibility with Windows 10

Officially, only Outlook 2007, 2010, 2013 and of course 2016 are supported to run on Windows 10. This also includes their respective BCM versions.

However, before even starting Outlook on Windows 10, make sure you first apply at least Service Pack 3 for Office 2007, Service Pack 2 for Office 2010 or Service Pack 1 for Office 2013 and any additional updates. This takes care of some known compatibility issues.

Continuing to use Outlook 2003 or even earlier, really isn’t recommended (on any version of Windows that is) as Office 2003 has been out of extended support for quite some time now and previous versions of course even longer. If you do use it, you’ll encounter similar compatibility issues as that existed when using it on Windows 8.

When you are upgrading from Windows XP or Windows Vista, you are actually doing a clean install of Windows 10 as the installation of Windows 10 will only offer you the options “Keep personal files only” and “Nothing”.

Even when you select to keep personal files only, before upgrading, make sure you backup all your Outlook data (as upgrades can go wrong) and make sure you take good note of the settings of all your configured emails account as you will have to reconfigure this after installing Windows 10.

When you are upgrading from Windows 7 or Windows 8.1, then you can do an actual in-place upgrade as long as you as you are upgrading to the same Windows Edition (Home, Professional or Enterprise). If you were using Windows 7 Ultimate, then you can upgrade to Windows 10 Professional. Windows 7 Start users can upgrade to Windows 10 Home.

Programs, files and settings will then be migrated automatically to Windows 10 and after upgrading you can directly logon to Windows 10 and start Outlook with all its files and settings in place; just like you left it in Windows 7 or Windows 8.

Nevertheless, it is still good practice to make a proper backup (not just of Outlook, but preferably your entire machine) and write down your account settings before starting the upgrade process. In these cases, it really is better to be safe than sorry.

If you are using any add-ins with Outlook, make sure they are also compatible with Windows 10. You’ll probably find that most of them are compatible, as Windows 10 is in that aspect similar to Windows Vista, Windows 7 and Windows 8 and most of the compatibility requirements for add-ins are coming from Outlook and not from Windows.

Still, since add-ins are not limited to operate just within Outlook and with Outlook data, it is a good thing to check with the vendor of the add-in first.

If you are having startup issues with Outlook after upgrading, disabling your add-ins would be a good first troubleshooting step.

Adding Your Gmail Account to

By adding your Gmail account to, you’ll be able to continue sending and receiving emails from your Gmail address, as well as access all of your contacts and calendar information. This is a multi-step process, but most of the work is automated via various tools that Microsoft has developed.

Removing Labels and Using the Import Tool

You’ll need to use the import tool in order to import your existing messages and connect to your Gmail account. This tool will also configure Outlook so that you can send emails with your existing Gmail address (if you so desire). There is, however, one recommended step that you should take before you run the import tool.

Namely, Gmail uses labels to organize received emails, while Microsoft’s Outlook uses a folder-based system. During the import, all of the labels will be turned into folders. For example, if all of your emails are sorted into three labels, Outlook will create three folders and sort the imported emails into these folders. While this might sound acceptable, you’ll probably want to avoid it as it might result in more folders and more copies that you don’t want or need.

As such, you might want to remove labels in Gmail before you import everything. Here’s how:

Sign in to your Gmail account. In the left sidebar click or tap on More and then select the option Manage labels. Depending on some of your Gmail settings, the “More labels” link might be missing, but the “Manage labels” link will be visible.

Scroll down the page until you see the Labels section.

Click or tap on remove for each of the labels that you don’t want to be added during the import process.

Once you’re ready, do the following to import Gmail to Outlook:

Sign in to your Gmail and accounts.

Head over to this link to run the import tool.

Follow the on-screen instructions to successfully setup Gmail with Outlook.

If clicking on the link doesn’t run the tool for you, then you should head over to your account and do the following:

Click or tap on the Options icon (represented with a white cogwheel) and then click or tap on Options.

Under the section Managing Your Account you should click on Import email accounts.

Now select Google from the list.

This will launch the same import tool as the link above. Follow the on-screen instructions to complete the process.

Sort Incoming Email into Folders

If you want to sort your incoming email from the imported Gmail address into a different folder, then you can do the following:

Click or tap on the Options icon (represented with a white cogwheel).

In the Customizing Outlook section, you should click or tap on Rules for sorting new messages.

Now click or tap on New in order to create a new sorting rule.

For the first step:
a. Select “To or CC line” from the first list.
b. Select “contains” on from the second list.
c. Enter your Gmail address in the text box.

For the second step:
a. If the folder you want the emails to be moved into already exists select Move to.
b. Otherwise, select Move to a new folder and enter the name of this new incoming folder.
c. Click or tap on Save to finish the process.

Adding Your Yahoo! or Other IMAP Accounts to

It is possible to connect a Yahoo! email account (or other IMAP enabled accounts) directly to Outlook. After everything has been configured, you’ll be able to easily send and receive email via the imported address as well as import all of the old emails and calendar information.

The easiest way to setup is to run the import tools for IMAP:

The Yahoo! email service also allows you to directly forward email to your desired email account. However, you cannot send email from your Yahoo! address via Outlook if you choose this option. Here’s how to set up this forwarding:

Sing in to Yahoo! mail and mouse over the Settings menu icon and then click on Settings.

Click Accounts and then click on Edit next to Yahoo accounts.

Select Forward and enter the address you want to forward to.

Now select between one of the three forwarding options:
a. Store and forward – this option will keep a copy of the email in Yahoo! email and forward it to your other email account.
b. Forward only – this option will not keep a local copy in Yahoo! email and will only forward it.
c. Store and forward and mark as read – this option does the same thing as the first one, but will additionally mark all forwarded messages as read.

Click on Save to apply your changes.

You can send an email to your Yahoo! address to test if the forwarding is working as expected.

To sort incoming messages from Yahoo! or other IMAP enabled accounts into folders follow the instructions from the previous section under Sort Incoming Email into Folders. When you reach step c, just enter your desired email address instead of the Gmail one.

Adding a POP Email Account to

If your email service doesn’t provide IMAP, you can use POP settings instead to connect to Outlook. However, there are quite a few limitations that come with this service. Namely, Outlook can only check for new emails on your POP account every 30 minutes. Along with this, you can receive only up to 50 messages at a time. The remaining messages will be included with the next mail synchronization.

To add your POP account to you can do following:

In your POP email account, move all the mail you want to import into the main inbox.

In your account, click on Options icon and then click on Options.

Under the section that’s labeled Managing Your Account, click or tap on Your Email Accounts.

Under the section Add an email account, click or tap on Add a send-and-receive account.

Now enter the email address and password of the POP email account that you want to add to your account and click or tap on Next.

Outlook will automatically fill out all of the details and settings. If cannot connect to the server of the email provider, you should contact the provider to verify the POP and SMTP settings.

Finally, choose the desired destination folder for email that’s coming from this email address and then click or tap on Save.

Troubleshooting Common Skype Problems and Error Messages in Microsoft Windows

Skype was acquired by Microsoft in 2011 and since then it has seen rapid changes both in technology and the end-user interface design. The documentation has stayed consistently updated and it isn’t too difficult to find a solution for all of the problems that you might have with Skype. This guide is here to help you through the troubleshooting stage. Since this is a Windows 10 guide, we will focus on problems related to Skype for Windows, although most of solutions work for other platforms such as Macintosh or iOS.

I Can’t Install Skype due to the Installer Error 1618

The error code 1618 is displayed by default whenever you try to install more than one program at the same time. For example, trying to install Skype while you’re also installing an important Windows update would result in this error. The problem could also appear if you started two separate Skype installers at the same time.

To resolve this issue, make sure you are not installing any programs before you attempt to install Skype. If Windows is indeed installing important updates, make sure to let these updates finish as it would be ill-advised to cancel them. However, if you really wish to terminate the Microsoft Installer manually, you can do the following:

Open the Windows Task Manager.

In the Process tab locate and select MSIEXEC.EXE from the list.

Click or tap on End Process.

Run the Skype Installer again.

If the problem still persists, finish all of the updates and restart the computer.

Skype Crashes Immediately When I Sign-in

This crash is the result of a bug that is present in older versions of Skype. To fix it, you need to update your version of Skype to the latest stable release. This seems a bit counter-intuitive since you probably cannot click on the Update button because Skype constantly crashes if you sign-in. Because of this, it’s best to simply uninstall Skype and download the latest version from their official website.

To avoid problems such as this in the future, it is best to turn on automatic updates in Skype. Here’s how:

Open Skype and sign-in.

If you are using the Desktop version of Skype:

How to Fix the Quality of the Call

Fixing bad call quality in Skype is rather easy since Skype has created several troubleshooters that can help you detect and fix problems. Assuming that the other party in the call is not the cause of the problem, then the issue is either caused by your hardware (microphone, headset or webcam) or by your connection. You can troubleshoot all of these directly within Skype itself.

Troubleshooting and Fixing Connection Problems

To troubleshoot the quality of your connection, start a Skype call and look at the bottom-right corner of your Skype call window. The signal icon will be in one of these three colors:

The white signal icon shows a reliable, fast connection.

The yellow signal icon shows a medium-quality connection that can only be good for voice calls.

The red signal icon shows a poor connection. Either you or the other party don’t have sufficient bandwidth to support a regular Skype call.

This is not a problem with Skype itself, but a problem with your own Internet connection. If you have other programs that are connected to the Internet (such as an ongoing download or an online game) then it is likely that they are taking most of the bandwidth and preventing Skype from functioning as expected. You can view our network and Internet connection troubleshooting guide for more help.

Troubleshooting and Fixing Audio and Video

To troubleshoot the quality of your microphone you should do the following for Windows Desktop version:

In Skype, click on Tools in the menu bar and click on Options.

In the General Settings section, you will see the Audio Settings tab. Click or tap on it to open the audio interface.

On this menu page, you can select your microphone and speakers and use Skype to test them out as seen on the screenshot below.

It is not uncommon for the wrong microphone to be selected as the default. Make sure your desired device is selected and working properly.

As for the webcam video troubleshooter in the Windows Desktop version, you can click on Video Settings on the same General Settings options menu as described above. Follow the on-screen instructions to troubleshoot the quality of your video.

How to Use the Mail App on Windows 10

The Mail App in Windows 10 is a versatile program that allows you to merge all of your email accounts into a single application. It works with, Gmail, Yahoo! and any other email provider that supports IMAP configurations. In this guide we’ll show you how to set up and use the Mail app. Before we start, create a Microsoft account if you don’t already have one.

POP (Post Office Protocol) is not supported by the Mail App, but you can use it with Outlook. If you do decide to use instead of the Mail app, then be sure to check out our guide to connecting Gmail, Yahoo! and other email providers to Outlook.

Adding Email Accounts to the Mail App

Adding your email accounts to the Mail App in Windows 10 is very easy thanks to the included importing tools. Here’s a quick way to do this:

Open Search. Type Mail and select the first option. This will open the Windows Store Mail App that comes with Windows 10.

Click or tap on Expand in the left upper corner. Click or tap Accounts in the menu. Another menu will open on the right side.

Click or tap on Add an account.

Choose the account type and follow the on-screen instructions.

If you’ve added an or Exchange account, then all of your contacts will automatically be synchronized with the People app. If you want to synchronize contacts from other sources, you’ll have to export them from the service provider and then import the file into the People app.

In order to remove email accounts from the Mail App, follow the steps above to open the Accounts page. Here you can click or tap on the accounts that you wish to remove. Once you’ve selected them, look at the bottom of the page and click or tap on Remove account or Remove all accounts.

Writing and Sending Emails

The process of writing and sending email from the Windows Mail App is very intuitive. It doesn’t look any different from using other services or applications to compose and send your emails.

To compose a new email, click or tap on the New mail button. You can first fill-in the recipient’s email field, there is a built-in auto-complete option that will suggest contacts based on what you type in (if any relevant results are available). After that, fill-in the subject line. As soon as you finish typing anything, a draft of your email will be saved and you can come back to the app later on to finish it.

To respond directly to an email that you’ve received, just open it and click on the Reply button. You can also forward the received email to another address. Once you’re done with your new email, you can click on the Send button to send the email to the recipient’s address.

Outside the standard features, the client also supports attachments and there is a powerful search tool built-in to the application. Incoming messages are sorted into folders and you can create new folders and associated sorting rules.

Creating Folders and Moving Emails

Folders are a great way to organize your emails into different categories based on their content or the address of the sender. To get to a folder that is already created, you can click or tap on Folders. Clicking on the Add button (a star symbol) next to the folders will add them to your favorites and show them directly in the list under the Inbox.

It's not possible to use the Windows 10 Mail app to create new folders or to delete folders for your email account. You have to create or delete folders using either the web interface or another email client (Outlook if using a company Exchange account) and then they will show up automatically in the Windows 10 Mail app.

To move emails to a folder you’ll have to do the following:

Click or tap the space next to an email and then select the checkboxes next to the messages you want to move.

Drag the emails to your preferred folder If you’re using the mouse you can just right click to open the context menu and then click on the Move command.

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