Troubleshoot EZO Files
Common Problems Opening EZO Files
EZOutlookSync Pro Isn't There
If you attempt to load your EZO file, you experience a message such as "Can't Open EZO Files". If this is the case, it's usually due to the fact that you do not have EZOutlookSync Pro for %%os%% installed on your computer. This will prevent you from double-clicking to open the EZO file because the OS doesn’t know how to handle it.
Tip: If you don't have EZOutlookSync Pro installed, and you know of another program to open your EZO file, you can try opening it by selecting from the programs listed under "Show Apps".
Incorrect EZOutlookSync Pro Version
Occasionally, you might have an outdated version of EZOutlookSync Pro installed that's incompatible with your EZOutlookSync Pro Database File type. If you do not have the proper version EZOutlookSync Pro (or any of the other programs listed above), you may need to try downloading a different version of it, or one of the other software applications listed above. This problem is most common when you have an older version of the software application, and your file was created by a newer version that it cannot recognize.
Tip: Investigate your EZO file by right-clicking and selecting "Properties" to find clues on what version you need.
Summary: In either case, the majority of problems opening EZO files are related to not having the correct software application installed on your computer.
Associated Difficulties Loading EZO Files
You can still experience errors opening EZO files even with the latest version of EZOutlookSync Pro installed on your PC. If you are still having problems opening EZO files, there may be other issues that are preventing you from opening these files. These issues include:
- EZO file type Registry entries are wrong
- Corruption of the EZO file description inside the Registry
- Defective install of a EZO program, such as EZOutlookSync Pro
- File corruption affecting your EZO file
- Malware-tainted EZO file can't be opened
- Hardware related to EZOs has device driver corruption
- Insufficient system resources to successfully open EZOutlookSync Pro Database File files
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